When I got home from work yesterday, there was a message on my answering machine from someone in the Comcast corporate office. He said he had read about my experience and wanted to discuss it with me. I called him back that evening and left him a message with my cell phone number so he could call me during the day.
He just called me back and apologized for what happened. He said he has people in Georgia investigating, and that he will let me know what he finds.
I’m very pleased that Comcast is paying attention and that they cared enough to have someone in their corporate office call me to apologize. Now, I’m eager to hear what they find out, or if anything will change.